Quality and consistency are a key part of the certifications we provide. So it’s only right that we apply these same principles to how we do business ourselves.

View our policies for how we work with you, and the standards we offer to our staff around the world.

If you are unhappy with the outcome of a certification audit, and wish to appeal, please view our appeals policy.

If you are unhappy with aspects of our work, and wish to lodge a complaint, please view our complaints policy.